Operations Administrator with fluent German or Dutch – Dublin
Our Client is a leading Multinational currently looking to recruit a number of Operation Administrators with Fluent French or Fluent Dutch to join their busy team. The successful Candidates will be an important part of the organisations European operation responsible for all customer and vendor queries. These roles will also be responsible for the management of customer arrears and renewing any contracts which may be due to expire.
Location: South Dublin
The Job:
- Acting as the first point of contact for any issues, taking ownership of any issues and resolving them in a efficient and professional manner
- Receiving inbound calls from clients
- Ensuring the Clients requests are dealt with in a positive and responsive manner
- Ensure that all correspondence is recorded and distributed to the relevant parties in a timely manner
- Taking ownership of collections activity on accounts
- Identifying any problem accounts and escalating them further
- Identifying when contracts are due to expire and follow up
- Negotiating terms of contracts
- Developing good relationships with Clients
- Communicating with any relevant departments
- Adhoc project work
- Working toward set SLA’s and to provide top class customer service
The Person:
- 1 – 2 years experience in an Operations